A Card Fails to Register After a Software Upgrade

Latest reply: Apr 11, 2014 09:41:18 1513 1 0 0

Fault Description

A card works normally in the old system software version. After the system software is upgraded, the card indicator is steady red, and the card fails to register.

  • If a card registers successfully, the Register field in the display device command output displays Registered.
    <Huawei> display device 
    AR3260's Device status:                                                          
    Slot    Sub Type    Online    Power Register Alarm      Primary  
     5      8FE1GE     Present    PowerOn Registered Normal         NA    
  • If the card fails to register, the Register field displays Unregistered.
    <Huawei> display device 
    AR3260's Device status:                                                          
    Slot    Sub Type    Online    Power Register Alarm      Primary  
     5      8FE1GE     Present    PowerOn Unregistered NA           NA    

Possible Causes

  • The card was removed and reinstalled before the upgrade but was not securely connected to the backplane.

  • The card software is upgraded after the system software is upgraded. During the card software upgrade, the router is powered off, causing an upgrade failure.

Troubleshooting Procedure

  1. Remove the card and check whether any pins on the backplane connector are bent. Ensure that the card can be securely connected to the backplane.
    A Card Fails to Register After a Software Upgrade-1224091-1 NOTE:

    Use a flashlight when checking the backplane connector.

  2. Contact Huawei technical support through Hotline&Email and restore the card software under their help.
    A Card Fails to Register After a Software Upgrade-1224091-2 NOTE:

    A card software upgrade takes about 8 minutes. Ensure that the router is not powered off during the upgrade.

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Sophoni
Created Apr 11, 2014 09:41:18 Helpful(0) Helpful(0)

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