Symptom

Possible Cause

Solution

1. Log in to the IVS C/S client and double-click Devices on the Workspace tab page.
2. In the device list, double-click the camera. The Configuration window is displayed.
3. Choose Video Settings > Camera Settings and check whether the multicast IP address or port number of the camera is changed.
   • If no, contact Huawei technical support engineers.
   • If yes, go to the next step.

4. Deselect Enable multicast.
5. Reset the multicast IP address or port number of the camera.
6. Check whether the fault is rectified.

   If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers.