a big problem :)

Neil_Tong · Created Oct 24, 2019 03:02:38

Ok, I have understood and feel sorry. We are mainly responsible for solving problems related to Huawei enterprise products. However, your problem is a consumer product. For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

Of course, you are also welcome to send an email to mobile@mail01.huawei.com or to use the Hotline Service (https://consumer.huawei.com/en/support/hotline/) if you have any questions about Huawei Consumer products.
Finally, I personally think it may be that your new Bluetooth headset is damaged or the software version is incorrect. You are advised to contact Huawei after-sales personnel to locate the problem.

Thank you for understanding and best regard!

Tabash · Created Oct 24, 2019 02:26:03

you did not find any solution?

Neil_Tong · Created Oct 24, 2019 02:31:38

Hi dear,
Please provide your device type to me, by the way, is the device that you bought is Huawei's device?

umaryaqub · Created Oct 24, 2019 02:40:46

Hi,

I realize it will be frustrating as I had same issue with freebuds lite. But as it is consumer product, so to get better assistance, please visit the Huawei consumer Website or Hotline Service.

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com if you have any questions about Huawei Consumer products.

umaryaqub · Created Oct 24, 2019 02:41:18

Hi,

I realize it will be frustrating as I had same issue with freebuds lite. But as it is consumer product, so to get better assistance, please visit the Huawei consumer Website or Hotline Service.

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com if you have any questions about Huawei Consumer products.

Tabash · Created Oct 24, 2019 02:41:22

hi dear
yes it is and i tried an iphone phone also
but still i can not find freebuds device on the bluetooth list.

Neil_Tong · Created Oct 24, 2019 03:02:38

Ok, I have understood and feel sorry. We are mainly responsible for solving problems related to Huawei enterprise products. However, your problem is a consumer product. For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

Of course, you are also welcome to send an email to mobile@mail01.huawei.com or to use the Hotline Service (https://consumer.huawei.com/en/support/hotline/) if you have any questions about Huawei Consumer products.
Finally, I personally think it may be that your new Bluetooth headset is damaged or the software version is incorrect. You are advised to contact Huawei after-sales personnel to locate the problem.

Thank you for understanding and best regard!

Saqib123 · Created Oct 22, 2021 18:41:14

Issue Solved Successfully.
Thank You.

Majdi.Chebil · Created Oct 29, 2021 08:43:09

I hope that ur big problem is well solved a big problem :)-4254947-1

a big problem :)

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