【Storage Documentation Online-T Series Service Capability Development Solution】O

Latest reply: Dec 5, 2013 11:44:25 2451 2 0 0
 

HUAWEI STORAGE PRODUCT INFORMATION SELF-SERVICE PLATFORM       Issue 99

【Storage Documentation Online-T Series Service Capability Development Solution】O-1288805-2N8000 Service Capability Express - Shenzhen Onsite enablement training courses are provided to service engineers in Shenzhen branch to meet their service capability improvement requirements. These training courses include Product Configuration, Troubleshooting and so on. Meanwhile, Real-time ask-the-expert services provided by the forum help engineers complete various deliveries and resolve maintenance problems.

Go to Shenzhen enablement training zone to obtain training materials and interact with experts.

Online Experts,

Real-Time Ask-the-Expert

 

l  Enablement training effect and result

  ?  Wide coverage: The training covered 53 trainees, including 22 from representative offices in China, 7 from partners, and 4 from China Region Carrier Software and Core Network TAC. Satisfaction rate reached 92.94%and 17 effective comments have been received.

  ?  45 trainees attended the evaluation, 70% of which scored 70 to 85. It shows that the trainees have mastered the basic delivery and maintenance skills of the N8000.

   ?  Trainees with great potentials have notably improved their capabilities of handling storage faults on their own. Problems occurring on live R&D network decreased by 10%. The problem closure rate of self-made storage products by Carrier Software TAC personnel increased to 97%.

l  Feedback from Trainees

  ?  Trainee 1  The site deployment and configuration training is quite good. The trainees are especially interested in the VTL and N8000. They kept raising questions to the N8000 lecturer, hoping to understand every detail about the VTL configuration.

?  Trainee 2The training is well down. The lecturers are passionate, and some experts provided remote support to answer our questions. Storage devices were also arranged for us to practice, which helped us foster a complete understanding of Huawei's storage products.

?  Trainee 3The training materials are comprehensive. All details are covered. I'm very satisfied with well-prepared training, substantial contents, clear coherence and logic, and the operation practice.

 

Service Capability Development Solution

Task scenario-based self-learning and training resources help you quickly master skills required by delivery and maintenance.

T Series Service Capability Development Solution  

N8000 Service Capability Development Solution 

About Storage Documentation Online

The Collection of 2013 Storage Documentation OnlineLINK

Storage Documentation Online is an after-sale periodical for both internal and external users of storage products. It is intended to provide you the up-to-date information about product documents, version documents, multimedia, eBooks, as well as document customization tools. We are committed to presenting you as helpful and comprehensive after-sale documents as we can via Storage Documentation Online and hope you can benefit the most from them.

Channel for submission or feedback: infostorage@huawei.com                            

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user_135 Official Created Dec 5, 2013 11:36:44 Helpful(0) Helpful(0)

Thank you for your share~
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user_1745 Created Dec 5, 2013 11:44:25 Helpful(0) Helpful(0)

Thanks.
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