【Storage Documentation Online-N8000&VTL6900 Service Capability Development Solut

Latest reply: Dec 20, 2013 13:58:30 2173 1 0 0
 

HUAWEI STORAGE PRODUCT INFORMATION SELF-SERVICE PLATFORM       Issue 104

N8000&VTL6900 Service Capability Express - Shanghai Onsite enablement training courses are provided to service engineers in Guangzhou branch to meet their service capability improvement requirements. These training courses include Product Configuration, Troubleshooting and so on. Meanwhile, Real-time ask-the-expert services provided by the forum help engineers complete various deliveries and resolve maintenance problems.

Go to Shanghai enablement training zone to obtain training materials and interact with experts.

Online Experts,

Real-Time Ask-the-Expert

 

l  Enablement training effect and result

?  ? Training courses of the N8000 involve 13 trainees with 95.6% satisfaction. And Training courses of the VTL6900 involve 11 trainees with 96.2% satisfaction.

?  ? The average satisfaction rate on the training material is 92%.

?  ? 80% of trainees attended the evaluation, scored 80 or more. It shows that them have mastered the basic delivery and maintenance skills of the N8000 and the VTL6900.

l  Feedback from Trainees

?  N8000: Three sets of N8000 systems have been sold to customers based in Shanghai, so some colleagues in the Shanghai representative office already have basic experience in N8000 site deployment. During the one-day N8000 training, the colleagues and the lecturer had positive interactions, and the questions were all well addressed. After a small quiz, the lecturer provided an immediate analysis of the exercises. We were encouraged to conduct an active discussion. So the training obtained good results.

?  VTL: The VTL training course explains profound theories in simple plain language. The hardware introduction part uses a comparison between VTL and traditional PTL, while the planning and design part is based on typical practice. The atmosphere is quite active with frequent interactions between the lecturer and trainees. Before the end of training, we had a site deployment and configuration experiment in a remote environment and made good results. We had communicated with the lecturer about preparing the remote test environment prior to the training so that we could have a more intuitive understanding and reinforce what we have learnt by getting our hands on the device. So I suggest that the other training courses about non-traditional products also adopt this approach.

 

Service Capability Development Solution

 

Task scenario-based self-learning and training resources help you quickly master skills required by delivery and maintenance.

                T Series Service Capability Development Solution                

N8000 Service Capability Development Solution 


History Links

Data

NO.

Product

Classify

Suject

12-16

NO 102

N8000

Service Capabilty Development Solution

Storage Documentation Online-T Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in Xi'an (Issue 102)

12-11

NO 101

N8000

Service Capabilty Development Solution

Storage Documentation Online- N8500 Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in Guangzhou (Issue 101)

12-9

NO 100

T Series

Service Capabilty Development Solution

Storage Documentation Online-T Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in 400 and GTACs (Issue 100)

12-5

NO 99

N8000

Service Capabilty Development Solution

Storage Documentation Online-T Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in Chengdu (Issue 99)

12-2

NO 98

T Series

Service Capabilty Development Solution

Storage Documentation Online-T Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in Chengdu (Issue 98)

11-30

NO 97

N8000

Service Capabilty Development Solution

Storage Documentation Online-N8500 Service Capability Development SolutionSuccessful Experience in N8500 Delivery to ABC (Issue 97)

11-26

NO 95

T Series

Service Capabilty Development Solution

Storage Documentation Online-T Series Service Capability Development SolutionOnsite Enablement Training and Ask-the-Experts in Hangzhou (Issue 95)

11-21

NO 94

ALL

Self-Service

Storage Documentation OnlineHuawei Storage Product Information Self-Service Platform is optimized and delivered publicly! (Issue 94)

About Storage Documentation Online

The Collection of 2013 Storage Documentation OnlineLINK

Storage Documentation Online is an after-sale periodical for both internal and external users of storage products. It is intended to provide you the up-to-date information about product documents, version documents, multimedia, eBooks, as well as document customization tools. We are committed to presenting you as helpful and comprehensive after-sale documents as we can via Storage Documentation Online and hope you can benefit the most from them.

Channel for submission or feedback: infostorage@huawei.com               

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user_135 Official Created Dec 20, 2013 13:58:30 Helpful(0) Helpful(0)

Thanks for sharing~

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