Quidway S5352C-EI 24 first gigaethernet lost when pinging

Created: Nov 15, 2017 21:30:20Latest reply: Nov 18, 2017 06:57:17 1694 4 0 0
  Rewarded Hi-coins: 0 (problem resolved)
This post was last edited by Rosamel at 2017-11-15 21:42. Dear. I need your help to know if any more has happened to this problem. I have a 5352C-EI switch, where when connecting a PC and pinging it presents great packet loss, this only happens when connecting the PC in the first 24 interfaces, if I connect the PC in the interface 25, 30 or 48 this does not happen. What could it be. first of all, Thanks
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p00187531     Created Nov 16, 2017 09:47:55 Helpful(0) Helpful(0)

when you connect to the 1-24 ports, can you check
1、 the ARP and MAC table , wheter is it ok?
2、interface speed and duplex status is ok ?
3、the pinging cammand details, packets size and pps?
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Narcearce Created Nov 16, 2017 20:39:31
hello, when connect any device direct to the ports 1-24 the arp, speed,duplex status is ok but only ping lost, the size used is the 100 bytes 
Narcearce Created Nov 16, 2017 20:47:34
it could be that the first 24 interfaces are related to some component of forwarding in common, and that is why the other interfaces (25-48) do not present this problem I think this because when connecting the same device that is with problem in another  
Narcearce     Created Nov 18, 2017 06:57:17 Helpful(0) Helpful(0)

Finally I could not identify what was the inconvenience but the switch was reset and the losses disappeared.
Maybe someone presents a similar problem and this can be useful.
Switch data:

Quidway S5352C-EI VRP (R) software, Version 5.70 (S5300 V100R005C01SPC100)
256M bytes DDR Memory
32M bytes FLASH
Pcb Version : VER D
Basic BOOTROM Version : 107 Compiled at Jan 18 2011, 22:52:53
CPLD Version : 74
Software Version : VRP (R) Software, Version 5.70 (S5300 V100R005C01SPC100)
FORECARD information
Pcb Version : CX22E4GF VER A
FPGA Version : 1
HINDCARD information
Pcb Version : CX22ETPB VER C
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