[FusionCloud Serviceability Achievemets] Issue 18-FusionCube Troubleshooting

Created: Jun 24, 2015 17:34:20Latest reply: Jun 24, 2015 17:43:27 1416 1 0 0

Issue 18, 2015


This issue describes documents and tools provided for FusionCube troubleshooting.

Documents for troubleshooting: We provide the following documents for FusionCube troubleshooting: alarm help, common fault handling, emergency handling, parts replacement, and the case library.


Information collection tool: We provide an information collection tool, FusionCare. It can be used to collect fault information to facilitate fault locating.

Technical Forum: Handling suggestions for common problems are provided on the Huawei cloud computing technical forum for your reference. You can also raise questions on the forum. Huawei technical experts will answer your questions.

Documents for Troubleshooting


How to Obtain


Information Collection Tool


How to Obtain

Download FusionCare and the documents describing how to use it

Technical Forum


How to Obtain

Huawei cloud computing technical forum

About This Publication

IT Cloud Computing Serviceability Achievements is intended for frontline engineers. This publication is prepared by Huawei headquarters service engineers in cooperation with R&D engineers and delivers after-sales materials about Huawei cloud computing products, including FusionSphere, FusionCube, and FusionAccess.

This publication helps improve your skills in delivering and maintaining cloud computing products. If you have any suggestions and comments, contact us at:

l  zhaobaoming@huawei.com (for cloud computing service issues)

l  grace.liyu@huawei.com (for cloud computing documentation issues)

l  jayson.zheng@huawei.com (for cloud computing maintenance issues)

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user_2919429     Created Jun 24, 2015 17:43:27 Helpful(0) Helpful(0)

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