[FusionCloud Serviceability Achievemets- Issue 17– FusionAccess Troubleshooting

Created: Jun 25, 2015 16:34:43Latest reply: Jun 25, 2015 20:08:55 2002 1 0 0

Issue 17, 2015

Abstract

This issue describes the FusionAccess troubleshooting documentation and tools.

Huawei desktop cloud peripheral assistant: The Huawei desktop cloud peripheral assistant provides self-help peripheral policy check, routine ***ysis, and in-depth ***ysis functions as well as configuration guidelines for user administrators, frontline personnel, channel personnel, and other users who are to carry out the desktop cloud peripheral tests. This can help users easily configure and debug peripherals and help R&D personnel quickly locate on-site peripheral problems.

Fault Locating and Information Collection of FusionAccess VMs: The Huawei vDesk user experience optimization tool is installed on user VMs. It is recommended that end users use this tool to collect logs and other information for fault locating.

Information Collection Tool of the FusionAccess Management System: FusionCare can collect system fault information and send the information to Huawei R&D engineers for fault locating.

Forum: The Huawei cloud computing forum provides troubleshooting methods for many common faults. Users can submit their problems in the forum and wait for technical experts to help them resolve their problems.

FusionAccess Troubleshooting documentation: The FusionAccess documentation includes the alarm help, common faults troubleshooting, emergency handling, parts replacement, and information collection documents.

FusionAccess Knowledge Base: The FusionAccess knowledge base provides the troubleshooting guidance of common faults.

Huawei Desktop Cloud Peripheral Assistant

Overview

How to Obtain

Huawei Desktop Cloud Peripheral Assistant

Fault Locating and Information Collection of FusionAccess VMs

Overview

How to Obtain

  Huawei vDesk help

Information Collection Tool of the FusionAccess Management System

Overview

How to Obtain

          FusionCare download

Cloud Computing Forum ? FusionAccess

Overview

How to Obtain

 Cloud Computing Forum

FusionAccess Troubleshooting Product Documentation

Overview

How to Obtain

FusionCloud Desktop Troubleshooting

FusionAccess Knowledge Base

Overview

How to Obtain

FusionAccess Knowledge Base

Links to Previous Issues

[FusionCloud Serviceability Achievemets] Issue 01-Information Self-Service Platform, Community, and Tools

[FusionCloud Serviceability Achievemets] Issue 02-FusionSphere Integration Design Suites, Toolsand POC Test Suites

[FusionCloud Serviceability Achievemets] Issue 03-FusionAccess Integration Design Suites, ToolsBest Practice and POC Test Suites

[FusionCloud Serviceability Achievemets] Issue 04-FusionShpere: Software Downloads, Installation, Feature, Service Provisioning and Migration

[FusionCloud Serviceability Achievemets] Issue 05-FusionAccess: Software Downloads, Installation, License Usage, and Service Provisioning

[FusionCloud Serviceability Achievemets] Issue 06-FusionCube Software and Document Downloads, Software Installation, and Tools

[FusionCloud Serviceability Achievemets] Issue 07-FusionSphere Acceptance Test Guide, Acceptance Suite, and Preventive Maintenance Tool

[FusionCloud Serviceability Achievemets] Issue 08-FusionAccess Acceptance Test Suite

[FusionCloud Serviceability Achievemets] Issue 09-FusionCube Acceptance Test Guide and Preventive Maintenance Tool

[FusionCloud Serviceability Achievemets] Issue 10 ? FusionSphere Training Materials

[FusionCloud Serviceability Achievemets] Issue 11 ? FusionAccess Training Materials

[FusionCloud Serviceability Achievemets] Issue 12-FusionCube Training Materials

[FusionCloud Serviceability Achievemets] Issue 13 (1),2015-FusionSphere Routine Maintenance and Fault Prevention

[FusionCloud Serviceability Achievemets] Issue 13 (2), 2015 - FusionSphere Routine Maintenance and Fault Prevention

[FusionCloud Serviceability Achievemets] Issue 14 ? FusionAccess Routine Maintenance and Fault Rrevention Methods

[FusionCloud Serviceability Achievemets] Issue 15-FusionCube Routine Maintenance and Fault Prevention

About This Publication

IT Cloud Computing Serviceability Achievements is intended for frontline engineers. This publication is prepared by Huawei headquarters service engineers in cooperation with R&D engineers and delivers after-sales materials about Huawei cloud computing products, including FusionSphere, FusionCube, and FusionAccess.

This publication helps improve your skills in delivering and maintaining cloud computing products. If you have any suggestions and comments, contact us at:

l  zhaobaoming@huawei.com (for cloud computing service issues)

l  grace.liyu@huawei.com (for cloud computing documentation issues)

l  jayson.zheng@huawei.com (for cloud computing maintenance issues)

  • x
  • convention:

Mr.V     Created Jun 25, 2015 20:08:55 Helpful(0) Helpful(0)

good!

  • x
  • convention:

Reply

Reply
You need to log in to reply to the post Login | Register

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " Privacy."
If the attachment button is not available, update the Adobe Flash Player to the latest version!
Fast reply Scroll to top