Debug 3G/LTE connection issues on AR router

Created Dec 23, 2014 12:10:26Latest reply Oct 26, 2018 18:03:41 2037 11 1 0

Hi all,

 

I have an AR510. We are trying to get the 3G/LTE interface going with New Zealand Telco's

 

I have sim's from a couple of vendors 2degrees and Spark.

The 2 degrees network seems to use WCDMA and this is quite reliable (but slower)

The Spark provider uses LTE when it connects its fast.

 

I would like to use the LTE connection but it is very intermittent and has a lot of difficulty connecting. I can see the interface "Cellular0/0/0" goes up and down and doesn't connect e.g:

Jul  1 2014 00:11:04+00:00 HuawieRouter %%01IFPDT/4/IF_STATE(l)[25]:Interface Cellular0/0/0 has turned into UP state.
<HuawieRouter>
Jul  1 2014 00:11:14+00:00 HuawieRouter %%01IFPDT/4/IF_STATE(l)[26]:Interface Cellular0/0/0 has turned into DOWN state.

I have tried turning on debug Cellular 0/0/0 all but I don't see much debug information.

What can I do to debug these connection issues on the router?

 

Thanks, Simon

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im2good  Adept   Created Dec 23, 2014 14:23:32 Helpful(0) Helpful(0)

We are looking into this issue. Would you please provide the detailed Software Version to us first?

And the current configuration you committed on the Router.

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im2good  Adept   Created Dec 23, 2014 17:38:33 Helpful(0) Helpful(0)

I attached the example of the Project Materials, where you can find the detailed steps on how to locate the root cause of SIM card issue. Refer to Trouble Shooting Cases.

This article contains more resources

You need to log in to download or view. No account?Register

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simonosullivan     Created Dec 24, 2014 05:55:42 Helpful(0) Helpful(0)

Hi there, I can't download that attachment. It says "waiting for Audit" in red text.

 

I have managed to get the router going now. However I'm a bit disappointed about the debug features of the router.

 

When I turn on debugging using "debug Cellular 0/0/0 all"   no debug output appears on the console - it should show me all the cellular interface events, packets, errors etc.

 

Is this a bug with this router?

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im2good  Adept   Created Dec 26, 2014 16:10:17 Helpful(0) Helpful(0)

Did you open the terminal debugging and terminal monitor switch?

 

 

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im2good  Adept   Created Dec 26, 2014 17:19:22 Helpful(0) Helpful(0)

Please reach me at gangduo@huawei.com. I will send you the document via email. Thanks.
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faysalji  Novice   Created Sep 30, 2018 19:00:31 Helpful(0) Helpful(0)

Posted by im2good at 2014-12-26 14:19 Please reach me at gangduo@huawei.com. I will send you the document via email. Thanks.
Please do share such cases in forum too.
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If you think my post/reply is useful, please click the Helpful button and flag my post as a BEST ANSWER. Thanks
Mysterious.color  Novice   Created Sep 30, 2018 19:28:56 Helpful(0) Helpful(0)

This problem belongs to both the carrier settings and the AR router
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find what you love and let it kill you.
Mysterious.color  Novice   Created Sep 30, 2018 19:29:25 Helpful(0) Helpful(0)

can you please specify the SNR from SIM?
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find what you love and let it kill you.
riiotaylor     Created Oct 08, 2018 18:05:45 Helpful(0) Helpful(0)

i bought a new router Linksys EA6900 installed and but i cannot get the printer to connect to the new router. both networks active and secure. i am unable to find the exact issue. help me to solve this issue. will https://www.linksysroutersupportnumber.com/linksys-router-support-number-dubai/ help to solve the issue?
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