2.1 No Flow Files

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Created: Apr 3, 2016 13:30:44Latest reply: Apr 3, 2016 23:15:33 1237 1 0 0 0

When you attempt to load a flow file on the system monitoring console, the message "FailureFile does not exist!" is displayed.

If you upload a VoiceXML flow file, the system monitoring console directly returns an upload success message without verifying the file

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emil.gilels Created Apr 3, 2016 23:15:33

1. Change the name of the flow file by referring to Configuring Flowsby referring to Commissioning Guide > Verifying the Voice Self-Service > Verifying the IVR Service > Configuring VDN Information in the eSpace CC Product Documentation.
2. Log in to the IVR server as the icd user and verify that the files in /home/icd/icddir/bin/Y: on the IVR server are the same as those in /share/vpshare on the file server.
If the two directories contain different files, re-map the shared directory on the file server to the local directory on the IVR server by referring to Configuring Directory Mapping.
If the two directories contain different files, re-map the shared directory on the file server to the local directory on the IVR server by referring to Commissioning Guide > Verifying the Voice Self-Service > Verifying the IVR Service > Configuring Directory Mapping in the eSpace CC Product Documentation.
3. If the fault still persists, obtain help through the channels described in Help Channels.

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