Got it

11311005 Data backup failed

Latest reply: Jul 3, 2022 04:25:45 237 7 4 0 0

Hello, everyone!

This post I want to share with you a case about the WI failing to be upgraded, and the error message "11311005 Data backup failed" is displayed.

Problem description

The WI fails to be upgraded from 6.2 to 6.5.1, and the error message 11311005 is displayed.

Data backup failed

Problem analysis

1. Check the patch.log file in the /var/FusionAccess/WI/ directory. An error occurs when the /var/vdesktop/backup/WI_.tar.gz file is copied. The normal file is WI_x.x.x.x.tar.gz, but the IP address is not obtained.


2. View the corresponding process script Obtain the IP address from /etc/sysconfig/network-scripts/ifcfg-* and combine the file name WI_x.x.x.x.tar.gz.

3. By checking the ifcfg-eth0 file, DHCP is used and there is no static IP address.


4. Manually modify the ifcfg-eth0 configuration file and set the static IP address. Then, click Upgrade.


Static IP addresses must be configured for infrastructure VMs to prevent service exceptions caused by IP address switchover.

This is my solution, how about yours? Go ahead and share it with us!

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Moderator Created Jun 28, 2022 23:51:22

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olive.zhao Created Jun 29, 2022 09:38:22 (0) (0)
Created Jun 30, 2022 02:37:27

Good case!
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olive.zhao Created Jun 30, 2022 08:15:32 (0) (0)
Thanks for your support, Jackson!  
HCIE Created Jul 2, 2022 18:31:52

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Created Jul 3, 2022 04:25:45

Good to know for such a scenario.
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olive.zhao Created Jul 4, 2022 03:44:48 (0) (0)


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