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Build a Better Technical Support App With Us – A Survey on APP Usage Habits

Joyce Senior Huawei Staff

(1)
7 years 13 hours ago View: 1374 Reply: 3

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Thanks for taking the time to fill in this survey. Your support will enable Huawei to provide you with a better experience. Please skip the questions that do not apply to you. You can follow the 2# to learn what the Technical Support App is and how to use it.

We welcome your opinions and feedback on this APP in the following format. Your detailed suggestions will be appreciated!

1. A

2. Querying product details at work.

……

1.Have you ever used Tech Support?

    A. Not yet. This is the first time Ive heard of it.
    B. I have installed it but rarely use it.
    C. I use it occasionally.
    D. I use it frequently.

2.What do you tend to use Tech Support for?

(Such as, querying product details at work, learning about

product information in my free time, etc.)

3.What improvements on Tech Support have you found helpful?

(such as, a more comprehensive product catalog and

content, the new online technology forum...)

4.How often do you update the app?
    A. As soon as I am prompted to
    B. Once a month.
    C. Once a quarter.
    D. Rarely, unless I have to in order to continue using it.

5.Would you download the related data in batches

to your mobile phone (IOS) or SD card (Android) in

advance to avoid usage issues from slow network speeds?

6.What kind of information would you like available on Tech Support?

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Joyce Senior Huawei Staff

7 years 12 hours ago

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What‘s the Huawei Tech Support APP?

Please click the hyperlink to view.

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12345678 Medium Huawei Staff

6 years 11 months ago

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1. C
2. Learn the new feature of the product in my free time.
3. an online technology forum will be better
4. A
5. I would download the data if it less than 300MB
6. the new functions and features in video format

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w00302394 Medium Huawei Staff

6 years 11 months ago

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1&2. I just use the app when I need to query specifications and limitions of transport products, maybe once a week.

3. I think the function of scaning boards is very interesting.

4. Only when I am promted to and in WiFi.

5. Sometimes，I only download the video which I am interested in.

6. Less text, more pictures and videos. Well, query tools for alarms, features, boards and so on will also be welcome.

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Build a Better Technical Support App With Us – A Survey on APP Usage Habits

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