Checking the CDR Backup Between the Two iGWB Servers

Procedure

1. Log in to the secondary iGWB server as Administrator. In the destination backup path, compare the CDR files that were backed up one day ago with those generated in the source backup path of the primary iGWB server.

   
   

   If the numbers, sizes, and serial numbers of these CDR files are consistent, it indicates that the CDR files generated on the primary iGWB server are all backed up on the secondary iGWB server.

   
   

2. Log in to the primary iGWB server as Administrator. Check whether the CDR files that were backed up one day ago exit in the destination backup path. If any CDR file is found, compare the CDR files with those generated in the source backup path of the secondary iGWB server one day ago.

   
   

   http://localhost:7890/pages/31184407/11/31184407/11/resources/public_sys-resources/icon-note.gif NOTE:

   • Normally, the primary iGWB server generates CDR files. These CDR files are backed up on the secondary iGWB server. In standby state, the secondary iGWB server does not generate CDR files.
   • When the two iGWB servers are switched over, the original secondary iGWB server is in active state and can generate CDR files. These CDR files are backed up on the original primary iGWB server that is currently in standby state. In this case, contact the BC to check whether the serial numbers of the CDR are consistent.

   To proceed with the procedure, note the following:

   • If you use the SmartBackup to configure a backup task, skip 3.
   • If you configure a backup task in the igwb.ini file, skip 4.

   
   

3. View the alarms of the iGWB.

   
   

   Make sure that neither of the following alarms is reported:

   • iGWB File Backup Failure
   • iGWB Backup Connection Failure

   
   

4. View the trace information and log file of the SmartBackup from the following paths:

   
   

   The paths are:

   • C:\Billsvr\bin\Trace
   • C:\Log\SmartBackup

   
   

5. Right-click the disk where the destination backup path is and then choose Properties > General to check the disk space.

   
   

   Make sure that there is sufficient disk space for you to back up CDR files for at least a day. If there is insufficient disk space, add a new hard disk or remove the existing CDR files.