Thank you all for participating in the activity and giving us so many good suggestions.

CrowdLabs 03 expired on September 30. All the reward points to be published were calculated between August 1 and September 30.

The rewards points are expected to be published no later than October 13.

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This task is included in the 3rd issue of the CrowdLabs Task series, and will expire after September 30, 2014.

 

 

Click view more about:

CrowdLabs_Issue 03

Prizes for CrowdLabs_03

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 Thank you for your participation. You have got 20 points on this task. 

Your comments are very helpful and will help us improve the App.

very nice

thanks for the reply!! but sadly i can no longer use the Huawei Support App. I am now always getting the following screen. Please advise how to proceed and fix it immediately. I showed the screen to few of Huawei engineers in my office - they too dont know what to do.

So, here are some additional suggestions - 

1. Keep some English instructions in the error screens (along with Chinese) so that the users know what they mean.

2. Educate Huawei engineers about the app so that they know how it works and show/help others on how to use it efficiently.

may be now you need to give me more points. 

Thank you for your feedback!

We need more info to fix the bug, and hope you can help us:

1、Your phone brand and model, the verison of Android or IOS

2、The version of  Huawei Tech Support App

hi: 

thanks for your reply. please find below the answers -

1. I use Apple iPhone 4 and iOS v7.1.2

2. Huawei Support App version 1.8.5

4 Functions that helpful to me are

- Video

- alarm query

- HedEx file

- Product information

 

Thanks for your participation. You have got 10 points on this task. We have put your points on record. 

Most helpful functions for me

1.Query(Command and alarms)

2. Product Info

3. Cases

4. Hed Ex files

The below four functions are helpful for me:

Product information
Queries( Alarms/Commands)
Videos
bulletins



The queries function is  my most favorite because as an O&M engineer it helps me to find various alarms information and commands for handling the network alarms and fault.