1. Application Description

1) Service Description

Troubleshooting refers to the actions of analyzing fault causes, adjusting the equipment to the normal status, and recovering services if the equipment is faulty.

The troubleshooting process and methods are very important for you to shorten the time of service interruption due to equipment faults, minimize the impact of equipment faults on services, and quickly restore the equipment to the normal status.

Troubleshooting objectives:

• Use simple methods to determine the fault scope, locate fault causes, and rectify the faults.
• Save fault information for other maintenance engineers to quickly rectify the faults.

The following information helps you effectively maintain Huawei equipment and quickly rectify equipment faults:

• Faults have different severities, indicating different affected service scopes. You can handle the fault by yourself or contact Huawei engineers for help according to the faultseverity.
• Formulate scientific and rational fault handling process based on eRAN Troubleshooting Guide. In the case of a fault, rectify it according to the standard procedure.

2) Documentation Description

For 3900 series base stations, DBS3900 LampSite, and BTS3202E, you can refer to eRAN Troubleshooting Guide to formulate scientific and rational troubleshooting procedure to quickly rectify faults.

During troubleshooting, you can also refer 3900 Series Base Station Alarm Reference. eRAN Troubleshooting Guide and 3900 Series Base Station Alarm Reference are supplementary to each other.

If the fault is simple, and only one alarm is reported, you can refer to 3900 Series Base Station Alarm Reference to rectify the fault.

If the fault is complex, you can refer to eRAN Troubleshooting Guide to analyze possible causes of the fault and formulate the troubleshooting procedure. Generally, clear alarms related to the fault referring to the alarm reference at first, and then locate other fault causes.

2. Highlights

 

3. Reference Documents

Product	Version	Link
3900 & 5900 series base stations	V100R015C10	eRAN15.1 Troubleshooting Guide
5900 series base stations	V100R013C10	eRAN13.1 Troubleshooting Guide
3900 series base stations DBS3900 LampSite	V100R013C10	eRAN13.1 Troubleshooting Guide
	V100R012C10	eRAN12.1 Troubleshooting Guide
BTS3202E/BTS3203E	V100R013C10	eRAN13.1 Troubleshooting Guide
	V100R012C10	eRAN12.1 Troubleshooting Guide

 

 

 

Informative

useful document, thanks