customer complain handling

Kaushik
Kaushik  Diamond  (1)
7 years 10 months ago  View: 859  Reply: 3
1F
Customer complained that he can not use data service in his handset. From hlr parameter i saw that his parameter NAM= MSC, it means subscriber can only use CS service. After changing the parameter NAM= both problem was solved.
pronoy
pronoy  Gold 
7 years 10 months ago
2F
What is the command to see the NAM status?
Armetta
Armetta  Diamond 
7 years 10 months ago
3F
Excellent resolution of the problem
shamsul.arefin
shamsul.arefin  Silver 
7 years 10 months ago
4F
Helpful document.