Ive a important question to discuss with you. Your opinion is very important to us. Thank you very much for join this discussion.

I posted a new doc “A Trip to 9800 with Bobby” here a few moths ago. it’s a getting started manual. Our purpose is to help readers learn new product and technology more easily and feel learning technology is also an interesting thing. We use cartoon element a panda named Bobby in this doc. Following is the link to this doc.
http://support.huawei.com/carrier/docview?nid=SE0000743909&path=PBI1-7275726/PBI1-7275738/PBI1-7275807/PBI1-7905372

After it released, we received a lot of positive feedback on our website. So we think it’s a good innovation in technical documentation.

Now some of our colleagues give their worry about it. They have NEVER seen documents or videos like this. They suggest the text should not contain "cute" or other such references. It may be fine for a Chinese audience to accept the "cartoon" concept, our oversea audiences would most likely find it extremely distasteful.

I know no negative feedback on the website doesn’t mean customers are satisfied with it. I’m afraid their worry is a fact for oversea audiences.

Would you please tell me your opinion about it? Thank you so much.