作为产品维护部研发的一员，经常要和一线打交道，由于以前的产品资料都是在Support上打包发布，一线需要了解具体的产品规格是，需要下载安装包，然后打开文档，一份一份查找，所以很多时候，一线都是直接问我们，而不是找文档，很多细碎的问题，经常打断我们的其他正常任务；Hedex系统上线后，当一线再咨询比较明确的产品规格问题是，我们逐渐给一线、二线推荐hedex系统，由于就是一个web链接，搜索功能也比较强大，一线也乐于使用，当一线、二线有疑问时，再咨询我们进行澄清；这样好处如下：

一、一线获取规格时间更短、提升交付和维护效率，一线也更乐于学习产品知识

二、当产品文档有任何问题和疑问时，通过一线直接反馈给研发，研发确认后直接提交给资料开发，这样我们的产品手册问题确认时间极短，很容易得到不断优化；

后续希望hedex修改和版本发布周期更短，更有效支持一线交付和维护，助力产品成功

Below Is the English Translated

As a product developed by a member of the maintenance department, and often have to deal with first-line, due to the previously released product information are packaged in Support on line you need to know the specific product specifications, download the installation package, and then open the document, a copy of Finding so many times, is a direct line to ask us, rather than looking for documents, many crushing problems, frequently interrupted our other normal tasks; Hedex system after line, when the first-line and then consult relatively clear product specifications problem is that we gradually to the first, second recommendation hedex system, because that is a web link, the search function is also more powerful, but also happy to use line, when the first-line, second-doubt, then consult us for clarification; such benefits are as follows:
First, get the specifications shorter line, improve the efficiency of delivery and maintenance, line and more willing to learn product knowledge
Second, if you have any questions and queries product documentation, through direct feedback to the R & D line, submitted directly to the information after the research confirmed the development, so that our product brochure question to confirm the time is very short, very easy to get continuous optimization;
Subsequent modifications and hope hedex release cycle shorter and more effective support for front-line delivery and maintenance, help product success

Thanks for sharing.

作为产品维护部研发的一员，经常要和一线打交道，由于以前的产品资料都是在Support上打包发布，一线需要了解具体的产品规格是，需要下载安装包，然后打开文档，一份一份查找，所以很多时候，一线都是直接问我们，而不是找文档，很多细碎的问题，经常打断我们的其他正常任务；Hedex系统上线后，当一线再咨询比较明确的产品规格问题是，我们逐渐给一线、二线推荐hedex系统，由于就是一个web链接，搜索功能也比较强大，一线也乐于使用，当一线、二线有疑问时，再咨询我们进行澄清；这样好处如下：

一、一线获取规格时间更短、提升交付和维护效率，一线也更乐于学习产品知识

二、当产品文档有任何问题和疑问时，通过一线直接反馈给研发，研发确认后直接提交给资料开发，这样我们的产品手册问题确认时间极短，很容易得到不断优化；

后续希望hedex修改和版本发布周期更短，更有效支持一线交付和维护，助力产品成功

z00254838 Posted on 2014-11-25 11:42

[My Success Story] Hedex the product manual to get the whole process of testing and modification

As a product developed by a member of the maintenance department , and often have to deal with first-line , due to the previously released product information are packaged in Support on line you need to know the specific product specifications , download the installation package , and then open the document , a copy of Finding so many times, is a direct line to ask us, rather than looking for documents, many crushing problems , frequently interrupted our other normal tasks ; Hedex system after line, when the first-line and then consult relatively clear product specifications problem is that we gradually to the first, second recommendation hedex system, because that is a web link , the search function is also more powerful, but also happy to use line , when the first-line , second- doubt, then consult us for clarification ; such benefits are as follows : First, get the specifications shorter line , improve the efficiency of delivery and maintenance , line and more willing to learn product knowledge Second, if you have any questions and queries product documentation , through direct feedback to the R & D line , submitted directly to the information after the research confirmed the development, so that our product brochure question to confirm the time is very short, very easy to get continuous optimization ; Subsequent modifications and hope hedex release cycle shorter and more effective support for front-line delivery and maintenance , help product success

This is translated to English and if there are mistakes then do let me know AUTHOR.

Thank you.

Thanks for sharing & it will inspire a lot...