Hi All,

Is this Maintenance Process below the same with yours? If not, could you let us know the differences? Then we can make the document fits your operation better. 

Many Thanks!

 

 

Regards,

Sarah

Good question! I aslo want to know the maintenance process and roles of different users. Its very useful for us to improve the maintenance documents.

Up up~

As what I know, the responsibility model of China Mobile is the same as the situations Sarah gave above.

Please tell us the maintenance process that you are familiar.

dear admin,

please find my feedback below:

dear admin,

please find my feedback below:

aamallik Posted on 2014-11-18 16:14

Really a good example, thanks a lot.

dear admin,

please find my feedback below:

aamallik Posted on 2014-11-18 16:14

Hi Aamllik,

 

Many many thanks for your reply and the drawing:)  Could you answer me the following further questions?  I saw from your process chart that NMC guys will report the alarm to central O&M,  do the NMC guys analyze and pre-clear the alarm first before reporting to O&M, or NMC guys forward the alarm to central O&M directly once received?  For the central O&M, is there 2 different groups to handle the problems can be resolved within the center and ones can only be resolved on site? if there is, who will analyze and assign the tasks?

Thanks a lot in advance!!

 

Regards,

Sarah

Dear Admin:

Pls find below my feedback:

Hi Aamllik,

 

Many many thanks for your reply and the drawing:)  Could you answer me the following further questions?  I saw from your process chart that NMC guys will report the alarm to central O&M,  do the NMC guys analyze and pre-clear the alarm first before reporting to O&M, or NMC guys forward the alarm to central O&M directly once received?  For the central O&M, is there 2 different groups to handle the problems can be resolved within the center and ones can only be resolved on site? if there is, who will analyze and assign the tasks?

Thanks a lot in advance!!

 

Regards,

Sarah

Sarah Wu Posted on 2014-11-20 14:30

 Dear Sarah ,

please find my answer below:

1. NMC guys forward the alarm to central O&M directly once received.

2.  For the central O&M,  there is 2 different groups to handle the problems can be resolved within the center.

a) first one for central troubleshooting

b) second one for field support (if require)

Dear Admin,

Please find my feedback below;

 

same as our process,it is helpful