Collect problems and suggestions for Tech Support App

APP.TechnicalSupportTeam
APP.TechnicalSupportTeam  Gold 
6 years 8 months ago
201F

引用 170 楼



Thanks for your reply. The dark mode which you mentioned is only available when reading documents but I am talking about an overall dark theme for application which is available across all the menus. I hope it clarifies.

myawan 发表于 2015-07-23 00:52

Hi, we are also planning a requiement which will add the backgroud theme, then user can choose the different backgroud color. Thanks a lot!
APP.TechnicalSupportTeam
APP.TechnicalSupportTeam  Gold 
6 years 8 months ago
202F

Quote 173 #



Any update regarding above mentioned suggestion? Do you need further clarification about what i want to say?

myawan Posted on 2015-07-23 00:59

Hi, i have replied the post before. Its our disign specification, which may help users to find documents in two steps and switch conveniently between tags. Anyway, we will also continue to collect other users suggestion and try our best to improve user friendly.
APP.TechnicalSupportTeam
APP.TechnicalSupportTeam  Gold 
6 years 8 months ago
203F

Quote 174 #

Is it possible to have a chat feature embedded into the application so that we can directly communicate with the support person?
myawan Posted on 2015-07-23 01:04

Thanks for your suggestion! We have plan to provide a intelligent robot Q&A service, and it will release before next March. Hope it can help you.
APP.TechnicalSupportTeam
APP.TechnicalSupportTeam  Gold 
6 years 8 months ago
204F

Quote 175 #

It would be great if we can raise trouble tickets to support team via this application.
myawan Posted on 2015-07-23 01:04

Hi,you can post the issue by "Feedback"  on Myspace page, then the APP support team will receive your feedback and reply to you by email.Thanks.
DingDingDong
DingDingDong  Senior 
6 years 8 months ago
205F

引用 172 楼



Hope this feature is implemented soon as it is very basic requirement for a useable application.

myawan 发表于 2015-07-23 00:57

Thanks for your feedback again! We have submitted a requirement to follow up. Requirement No:201507230708. Thanks.
Leocadio
Leocadio  Junior 
6 years 8 months ago
206F

 ok 


APP.TechnicalSupportTeam
APP.TechnicalSupportTeam  Gold 
6 years 8 months ago
207F

引用 168 楼



Application starts normally, but it lags when scrolling up/down. There is no issue with my network as I am on 4G LTE and galaxy S4 has ample RAM to run this application. Is this application based on Dalvik or ART? I suggest using ART if not implemented yet.

myawan 发表于 2015-07-23 00:49

Thanks for your feedback and advice again.Could you give more description about the issue? such as which page or which list did you scrolling, how long did it take about, We will double check/confirm the issue and try our best to improve our APP performance.Thanks!
cheng.liu
cheng.liu  Junior 
6 years 8 months ago
208F