Dear Users and Partners,

l  When a product or technology has you tearing your hair out, and then you find the perfect answer online, what is that giddy happiness you feel?

l  When you write up the lessons you've learned, share your experience, or upload a big essay, and then you find that it has helped someone else, or they message you to ask for more, is that a sense of warmth and satisfaction?

Whether or not this has happened to you, more and more people are learning from and loving the sharing experience. Would you like to join in? Come and get started, because the more you share, the better the experience becomes.

Would you like to share?

              If no, can you please tell us the reason.

              If yes, please inspire us from the following part, ( including but not limited to)

1.         Do you have tips to share? What would inspire you to hit the keyboard and tell everyone about the best work you ever did in network planning, roll out, or troubleshooting?

2.         How do you like to share? Do you prefer a forum, blog, or a wiki? Where would you like to put your information up for everyone to read and discuss?

3.         Which kind of information do you prefer? What information do you think is the most valuable? Expert tips? Lessons learned during projects? Case studies? Q&A?

4.         Do you know any other places where great sharing is happening? What kinds of sites and systems help people to share and engage with each other?

5.         Or perhaps you have some ideas yourself about what could encourage sharing valuable information on products and technologies. Would you tell your ideas to us?

Need more detail and explain

Posted by hieund at 2016-10-31 21:36 Need more detail and explain

Hi Friend,
Thanks for your attention.
In brief, here is one question: would you like to share working related content online? Working related content can be lessons you've learned, networking planing, project experience, troubleshooting , configuration, application scenario and anything valuable for products and technology.

If you'd like, please inspire us from the above 5 tips.
If you'd not like, please tell us the reason.

Have I explained clearly?

Posted by Entrepreneur_th at 2016-11-01 11:10 Hi Friend, Thanks for your attention. In brief, here is one question: would you like to share wor ...

Sure, i clearly about this

Posted by hieund at 2016-11-02 12:05 Sure, i clearly about this

That's good.
Any unclear informaiton, please feel free to contact me.
Would you mind to share your opinions?

really nice presentation details.

Posted by nklsureshkumar at 2016-11-02 16:23 really nice presentation details.

Hi Friend,
Thanks very much for your attention.
It will be our great pleasure if you can share your opinions about the 5 questions we have mentioned in the post.
As long as we know customer's need, we can offer.

Hi, where to share our opinion, is there any email or link to activity, need more clarity on this ?

Posted by faheem180 at 2016-11-06 14:38 Hi, where to share our opinion, is there any email or link to activity, need more clarity on this ?

Hi Friend,
You can share your opinion here or in the forum. Both will be OK.
The link is:http://support.huawei.com/huawei ... /thread-368123.html

Thanks for your participation.

Out of this content, it is hereby suggested that Huawei Support team should arrange local training to guide their customers/users product wise regarding the product has been used by them to get the basic idea about the troubleshooting issues and allow/permit users get solve these basic level of issue at their own level.

Product documentation also plays a very important role for building any of the website. In traditional days when people use to believe that in case of any query, the clients will contact the support team and the query will get sorted.

There are many customers who are bit hesitant to directly shoot their queries to the support, because customers always believe that initially theyshould be able to sort all the queries. And if the issue get sorted by themselves than it gives an immense happiness to them. Contacting the support each time even for minute things is quite frustrating at time as the customers need to wait for the agent to reply, until than he cannot proceed.

So in order to avoid such circumstances it is always good to have a better support and as well as Product Documentation. This will also save the time and efforts put forth by the support team each time and will also improve sale and revenue.