What can you do when you have a problem when downloading?

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Alex.Ming   金牌会员  发表于 2015-8-6 09:39:59

最新回复:2017-03-22 15:51:50

本帖最后由 Alex.Ming 于 2016-6-1 15:20 编辑

If you have a problem like following when you download something in support website:

(Note: currently Cloud download only supports IE and firefox 42.0 or lower version)

You can try the following(please make sure you login the windows system with admin accout first):
Step 1,please download the latest version of HedEx Lite by this URL:http://support.huawei.com/carrier/hdxDownload
and set the IE as the default browser then restart HedEx Lite and try download again.
If the issue still happen after step 1,please try step 2.
Step 2,you can close all the browsers and try click the “one-click repair” and try download again.

If the issue still happen after step 2,please try step 3.
Step 3 ,please check the default level of IE options.please cancel the select of “enable protected mode” and change the levels to medium or medium-low,then try download again.

If the issue still happen after step 3,you can try use the attached version to download. 

If the issue still happen after all the above steps,do not worry! there is a new function of the support website that you can copy the link in the Pop-up.And you can download the files only with two following steps

1.click the "copy the download link" in the Pop-up.

2.click the "new task" in HedEx Lite clould download and start to download the files.



 

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Saravanan.S 发表于 2016-10-21 00:17
Tried with Hedex lite download but unable to login 
跳转到指定楼层
BigW   新手上路  发表于 2015-9-16 10:33:55

I follow but Still can not working..
Alex.Ming   金牌会员  发表于 2015-9-18 17:41:53

引用 2 楼

I follow but Still can not working..
n00725480 发表于 2015-09-16 10:33:55

Please contact me(wx178920),I will try to help you slove it,thanks!

t00235607   新手上路  发表于 2015-11-30 19:05:03

hi,

i just downloaded hedex, but i still cannot download the document. also, i cannot click settings, to click on the one click repair.

d80015546   新手上路  发表于 2015-12-1 08:32:16

I had problems with Firefox as my default web brower but I copy the link to IExplorer and it works.
g00215862   小试牛刀  发表于 2015-12-6 00:59:09

I met the issue with latest version of Hedex Lite on Windows 2008 R2

By unlock all exe files one by one, issue resolved.

steps: right click the exe file, unlock, OK

 

Arvi 发表于 2016-10-28 19:43
very useful tip, thank you 
gabo.lr   小试牛刀  发表于 2016-1-14 22:50:05

Very useful, thanks!
lwlronaldo   白金会员  发表于 2016-4-9 09:46:49

i will contact you when i need youq
lwlronaldo   白金会员  发表于 2016-4-12 10:00:34

i just call you when i met the problem
user_2783001   小试牛刀  发表于 2016-8-15 16:36:42

Posted by d80015546 at 2015-12-1 08:32 I had problems with Firefox as my default web brower but I copy the link to IExplorer and it works.
yes. all of Huawei website always good working when we are using IE Browser. (Maybe) The Developper always testing using the IE Parameter.
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