What Do I Do If the ServiceCenter Login Page Cannot Be Accessed After ServiceCenter Is Mapped to the Public Network

【Product�?
ServiceCenter

【Version�?
3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, and 3.0.8

【Fault Type�?
System fault

【Symptom�?
The ServiceCenter login page cannot be displayed after ServiceCenter is mapped to the public network.

【Fault Locating�?
Run the white-ls-cfg show command on the active and standby ServiceCenter nodes. The command output indicates that the whitelist is not configured. After the public network IP address is added to the whitelist, the ServiceCenter login page can be accessed.

【Root Cause�?
The public network IP address is not added to the ServiceCenter whitelist.

【Solution�?
Step 1 Log in to the active and standby ServiceCenter nodes as user galaxmanager.

Step 2 Run the white-ls-cfg show command on the active and standby ServiceCenter nodes and check whether the public network IP address is added to the whitelist.
If no IP address is displayed, the public network IP address is not added to the whitelist.

Step 3 If the public network IP address is not configured, run the following command on the active and standby nodes to add the public IP address to the whitelist:
white-ls-cfg add Public network IP address

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