What Do I Do If Data on ServiceCenter Fails to Be Backed up

【Product�?
ManageOne ServiceCenter

【Version�?
3.X

【Question�?
What do I do if data on ServiceCenter fails to be backed up?

【Answer�?
Step 1 Use PuTTY and the management IP address of the active node to log in to the ServiceCenter active node as user galaxmanager. The default user password is Huawei@CLOUD8.
If ServiceCenter is deployed in single-node mode, the management IP address of the node is used for login.

Step 2 Run the following command to disable logout on timeout:
TMOUT=0

Step 3 Run the following command to enter the engineering mode:
gotoEngineerMode

Step 4 Run the following command to disable logout on timeout:
TMOUT=0

Step 5 Run the following command to go to the /opt/gmbackup/db directory:
cd /opt/gmbackup/db

Step 6 Run the following command to check the number of automatic backup files. The default number of automatic backup files is 7.
cat /opt/gmbackup/backup.conf | grep "MAX_AUTO_BACKUP_NUM"

Step 7 Run the following command to view the backup files under the /opt/gmbackup/db directory:
ls

Step 8 Check whether the number of backup files under the /opt/gmbackup/db directory is greater than the configured number of automatic backup files.
If yes, go to Step 9.
If no, contact Huawei technical support.

Step 9 Run the following command to delete the backup files whose sequence number is relatively small until the number of backup files under this directory is equal to that of automatic backup files.
rm -r Name of the backup file with the smallest sequence number


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