What Do I Do If a License Failed to Be Imported to ServiceCenter Because License Feature Verification Fails

【Product�?
ServiceCenter

【Version�?
3.0.5

【Fault Type�?
License fault

【Symptom�?
When a license file is imported to ServiceCenter, a message is displayed indicating that the license feature verification fails.

【Fault Locating�?
Contact frontline engineers to ask the process for applying for the license. When the license is applied for, both standard and advanced versions are selected. After the database is modified, the license is successfully imported.

【Root Cause�?
When a license is applied for, both standard and advanced versions are selected.

【Solution�?
Step 1 Use PuTTY to log in to the ServiceCenter node.
Ensure that user galaxmanager and the floating IP address of the ServiceCenter management node External API network are used to establish the connection.

Step 2 Run the following command to disable logout on timeout:
TMOUT=0

Step 3 Run the following command to enter the engineering mode:
gotoEngineerMode
Run the following command to disable logout on timeout:
TMOUT=0

Step 4 Run the following commands to switch to user dbadmin:
su �?dbadmin
Run the following command to disable logout on timeout:
TMOUT=0

Step 5 Run the following command to access the database:
gsql -U galaxmanager -d topfmdb -W GalaxManager7!

Step 6 Run the following command to update the database:
update swm.tbl_featureswitchs_info set ISSUPPORT = 0 where comptype ='SC' and version ='ALL' and virtualtype='ALL' and featurename='VERSION';

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