What Do I Do If the Synchronization Status Is Displayed as Abnormal After the cascadeTool query Command Is Executed on the Active Node of ServiceCenter at the Production Site and the Active Node at the DR Site

【Product�?
ManageOne ServiceCenter

【Version�?
3.X

【Question�?
What do I do if the synchronization status is displayed as abnormal after the cascadeTool query command is executed on the active node of ServiceCenter at the production site and the active node at the DR site?

【Answer�?
The active node at the DR site synchronizes data from the active node at the production site. If any of the following situations occurs, the database at the production site cannot be synchronized. The synchronization status is displayed as abnormal after you run the cascadetool query command.
The active and standby nodes of ServiceCenter at the production site or the active node at the DR site are faulty.
The network at the production or DR site is faulty.
Network ports required for DR synchronization are not enabled based on the communication matrix.

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