Problem and solution when the URL category query server fails to be connected

To locate and rectify the fault that the URL category query server fails to be connected, perform the following steps:
1. Check whether there is a URL remote query license.
Check whether the URL remote query license is enabled and valid on the CLI or web UI.
2.Check whether the networking and the configuration is correct.
a.Run the display url-filter global-configuration command to check whether the server state is Connected. If the state is another value, the server is not connected.
b. Check whether the DNS server is correctly configured and test the connectivity between the device and the website sec.huawei.com. This website is Huawei security upgrade and authentication center. To connect to a URL remote query server, the device must pass authentication on this website. If the device cannot access the website, it cannot connect to the URL remote query server.
c. Check the URL filtering profile.Run the display url-filter global-configuration command to check whether a country name is configured. If no country name is configured for the firewall, it cannot connect to the URL remote query server.
d. Check related configurations on the device.View IPsec and tunnel configurations and check whether connection request packets enter IPsec tunnels. If so, analyze the networking and configuration and ensure that the packets can be correctly sent to the authentication center, scheduling server, and query server.
e. View security policies and check whether security policies have blocked connection request packets.Several special IP addresses and port numbers are involved for URL server connections. Ensure that the packets sent to the URL servers can pass the check of security policies.
f. Check whether the update host source command is configured.This command has an influence on the source address used to connect to the URL remote query server. If this command is configured, the specified interface address serves as the source address of query packets sent to the URL remote query server.If this command is configured, ensure that the packets in response to the packets sent from the specified address to the URL server can be properly forwarded to the device.

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