How Can I Do If Importing a License File Fails?

Importing a license file may fail because of an incompatible tool version, incorrect license file, incorrect network, or incorrect gateway. To rectify the fault, perform the following operations:
? Upgrade the tool version to the desired one.
? Ensure that the license file is correct and the SN used is consistent with that of the storage device.
? If the PC is connected to several networks, disconnect or disable network ports that are not used for deployment.
? Ensure that the gateway vendor is correct: Log in as user support to the file engine using the IP address of the file engine's management network port and execute cat/opt/HS/conf/product.ini to ensure that vendor is huawei and gateway is yes. If the gateway vendor remains incorrect, execute /opt/HS/factory/scripts/ on each node and set the gateway vendor to HWG using the serial ports. Then restart all nodes and perform the previous operation again.

Scroll to top