Solution when the message "access denied" is displayed if the PuTTY is used to log in to the storage system

You can perform the following operations when you use the PuTTY to log in to the storage system but a message "access denied" is displayed:
1. Fault location and rectification
a. Wrong user name password. Refer to password retrieval instructions.
b. Incorrect PuTTY configuration.
2. Solution
Configure PuTTY correctly.
a. Open the PuTTY tool. In the navigation bar on the left of the login page, select Connection > SSH.
b. Set Preferred SSH protocol version to 2.

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